Overview
At Bird of Paradise Deco, we attach great importance to your complete satisfaction and strive to supply you with high-quality products under the best possible conditions. Our refunds and returns policy describe the procedures and conditions for refunds and returns to ensure a smooth shopping experience.
Scope of application
This policy applies to all purchases made on our website.
Eligibility for reimbursement
Our refund and returns policy last 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To initiate a refund, please contact our customer service department at {email} within the specified period. Provide your order number, details of the items being returned and the reason for the refund request.
Refund process
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of initial shipping will be deducted from your refund. Please ensure that returned items are securely packaged to prevent damage in transit. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Products should be returned to {physical address}
Refund processing
Once we receive and inspect the returned items, we will process the refund within 3 business days. Refunds will be made to the original method of payment used at the time of purchase.
Exchanges
We offer free exchanges between variations within the same product collection. However, the shipping costs remain at the customer charge.
Contact Information
If you have any questions or concerns about our refunds and returns policy, please contact our customer service department at {email}.
Changes to the Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. All changes will be effective immediately upon publication on our website.
Thank you for choosing Bird of Paradise Deco! We appreciate your confidence.